FAQ

What if I received an error when trying to buy tickets?

We apologise for the inconvenience you have encountered with our online service. Before re-attempting your purchase, we recommend that you check your order status at www.starcinemas.ae/Theatre/Orderstatus.aspx. The credentials to login this page were emailed to you at your first booking attempt. If an order is placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase. If you have questions regarding the purchase email our support team at customercare@alnisrfilms.com

What if I did not receive the Order Confirmation?

If you do not receive a confirmation number (in the form of a confirmation page or email or SMS) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Do Children need a movie tickets?

Tickets are required by law for children who are 3 years of age and above. Children below 3 may not be admitted at certain cinemas please the specific cinema page.

What is your refund policy?

Star Cinemas has a no refund or exchange policy.

Do you have a seating policy?

Yes. All locations and shows have an allocated seating policy. We strongly advise our patrons to select their desired seats and ensure to remain in their allocated seats during the feature.

I have purchased tickets online, What do I do now?

Please print or carry the confirmation with you to the respective cinema box office 15 minutes before the show is scheduled to start and you will be issued physical tickets.

What are the different types of Movie Ratings?

These are the details for each rating, as stated by the Ministry of Information and Culture.

  • 18TC - Rated 18+ until confirmed by the National Media Council. Entry to the cinema must comply with the age restriction of final confirmed rating. Booking prior to confirmed rating, is at customers discretion.
  • 18+ - No persons under 18 years of age will be admitted. Babies not allowed.
  • 15+ - No persons under 15 years of age will be admitted. Babies not allowed.
  • PG 15 - Customer may be aged 15 years and under, but must be accompanied by someone 15 years old or older. Please note content may not be appropriate for 15 years and below, booking to be at the discretion of guardians and parents.
  • PG 13 - Customer may be aged 13 years and under, but must be accompanied by someone 13 years old or older. Please note content may not be appropriate for 13 years and below, booking to be at the discretion of guardians and parents.
  • PG - Parental Guidance Advised.
  • G - General Exhibition - open for all ages.